Update on Ofgem’s Market Compliance Review into Involuntary Prepayment Meter Practices

Last year, Ofgem initiated a comprehensive Market Compliance Review (MCR) aimed at addressing the issue of involuntary prepayment meter practices within the energy sector. The primary focus of this review was to prevent the wrongful installations of involuntary prepayment meters, ensuring fair treatment for energy consumers across the board.

In a significant development, new regulations were introduced in November 2023, integrated into the standard gas and electricity licences. These regulations are binding for all energy suppliers, mandating strict adherence to prescribed guidelines and practices.

As part of the review process, energy suppliers unanimously agreed to halt involuntary installations and remote switches. Furthermore, they have actively collaborated with Ofgem throughout the review, undertaking proactive assessments of customers who had prepayment meters installed without their consent. This evaluation spanned the period from January 1, 2022, to January 31, 2023, with the objective of identifying individuals eligible for compensation.

Initial data provided by energy suppliers indicate that 1,502 affected customers have already received compensation, totalling £342,450. Additionally, suppliers are in the process of preparing further compensatory payments, amounting to approximately £200,000, which will benefit an additional 1,000 customers.

Compensation for involuntary installation of prepayment meters, 1 January 2022 to 31 January 2023 | Ofgem

New Members Welcome!

It’s that time of the year again – we’re diving headfirst into a fresh membership year here at AMO! 🌟

As we gear up for another incredible year of growth, collaboration, and networking, we want to extend a warm invitation to both our existing members and potential new members. 🚀

If you’re not already part of our association, now is the perfect time to join. Whether you’re a seasoned company or a new entrant in our industry, there’s a place for you here at AMO. Take advantage of this opportunity to connect with like-minded organisations, access valuable resources, and elevate your metering journey.

Ready to take the plunge? Contact amo@gemserv.com Team to learn more about membership benefits and sign up today!

AMO Membership Fees 2024-2025

🎉 Attention AMO Members! 🎉

We’re excited to announce that we’re kicking off a brand new membership year at AMO! 🌟 As we embark on this journey together, we want to express our heartfelt gratitude for your continued support and dedication to our community.

Read more

REC R0094 Update

Change R0094  has been raised to address an issue with the ‘Switch with a Concurrent Change of MEM process.’.

MEMs are obliged to issue ONJOBs to the CDSP as part of a meter exchange. However, this would not be issued if the MEM has received a de-Appointment flow as part of the Switch. This change proposes to obligate MEMs to issue ONJOBs for any completed meter exchanges, even after receiving a de-Appointment flow. This will ensure accurate Meter Technical Details are available to the gaining Supplier and MEM.

Read more

R0093 – Authority decision to reject appeal

On 21 March 2024, the REC Authority issued its decision to reject an appeal raised on Change Proposal R0093 – Uplift to CSS Maximum Demand Volumes during MHHS Migration Period.

The decision document can be found on the REC Portal here.

R0093 was due for implementation on 23 February 2024, however, was removed from this release to allow the appeal to reach its conclusion. R0093 will now be implemented at the earliest opportunity and further details will be communicated via the REC Change Bulletin and release pages. Read more

REC R0043 Solution Update

Following discussion with impacted Parties and the REC Change Panel, REC have applied some updates to the Solution documentation for R0043 – Commissioning of Works by the Crowded Meter Room Coordinator (CMRC) to Resolve Issues In Crowded Meter Rooms. This is to ensure alignment with the Legal Text and to provide clarity to parties as they begin development for this change release in June 2024.

Read more

Committee 2024 – 2025

At the AGM, one of the key agenda items was the election of committee members to serve in various capacities within our association.

Congratulations to all the newly appointed committee members of the AMO. Their dedication and commitment to serving in this capacity are commendable. Their contributions will undoubtedly help steer the association toward its goals and objectives. 

Read more