In a recent meeting of the Theft Issues Group, the topic of discussion was I0253 Theft – DNO/Networks not providing photos . It was highlighted that Network parties (DNOs/Gas Transporters) often dont provide evidence of energy theft during safety work, leaving suppliers without the necessary proof for Theft Detection Incentive Scheme (TDIS) claims. A proposed solution suggested that network parties should be obligated to take photos (or sketches if photos aren’t possible) of suspected or actual theft, provided it is safe to do so. This evidence should be shared proactively with suppliers, not just on request, using flexible communication methods while ensuring GDPR compliance.
However, concerns were raised regarding the reliability and burden of sketches. There have been calls for standardised reporting and clearer evidentiary requirements. Additionally, suggestions have been made to use body cameras or video footage as alternatives.
Another related issue has now been raised, I0292 Obligate Energy Suppliers to provide photo evidence of theft to Network Parties. This issue, accepted as a new REC issue on 14 November 2025, was originally submitted as an alternative to I0253 and was later treated as a separate issue due to differing problem statements. This proposal is a response to I0253, which obligates DNOs to provide photographic evidence of energy theft to suppliers. I0292 seeks to make this obligation reciprocal, so that suppliers must also provide photo evidence to DNOs.