I0197 Introducing a Process to Provide Updates During Fault Resolutions

As part of the ongoing REC I0197 initiative to enhance fault resolution processes across the energy sector—particularly in relation to electricity and gas meter faults—we’re pleased to confirm RECCo’s participation in the upcoming Gas Metering Forum (GMF 25-03) on 18 September 2025.

We’re delighted to announce that Vaishnavi Campbell-Sharma will be joining the session to provide an update on the project and set the stage for a collaborative roundtable discussion. This will be a valuable opportunity for members to share insights, raise challenges, and explore practical improvements to the Gas Fault Resolution process.

The I0197 working groups have been actively engaging stakeholders through targeted sessions and collaborative pre-work, and your contribution via this forum will help shape the next phase of development.

We warmly encourage all attendees to come prepared to contribute to the discussion and help drive meaningful change in this critical area.

 

 

Introducing a Process to Provide Updates During Fault Resolutions – REC Portal

 

If you have any questions ahead of the session or would like to share input in advance, please don’t hesitate to get in touch with the AMO Team.

REC I0240 – Draft Guidance Document Feedback

The Code Manager is seeking stakeholder feedback on the draft Scenario Guidance Document for I0240 – Data Alignment of Meter Information Through MHHS Migration.

This document acts as the solution to REC Issue and provides clear, actionable instructions for REC Parties whilst handling Meter Point Administration Numbers (MPANs) when metering jobs are incomplete or have failed, especially in emergency scenarios, with a focus on maintaining data integrity and quality, system interoperability, and compliance with MHHS processes.

Stakeholders are invited to review the draft guidance document and share any feedback, or suggestions with the Code Manager by 30 September 2025.  To assist stakeholders, a downloadable Word version of the draft document is available on the REC Portal.

4G Communications Hub only exchange site visits

Overview

Ofgem has launched a consultation on the proposed methodology for calculating a centralised reimbursement amount for energy suppliers undertaking 4G Communications Hub-only exchange site visits.

Why This Matters

  • Network Changes: 2G and 3G networks will be retired by 2033, requiring upgrades to maintain smart meter connectivity.
  • Impact:
    • SMETS1 meters: Full meter and hub replacement needed.
    • SMETS2 meters (Central & South): Only the hub needs replacing.
  • Funding Gap: Hub-only replacements incur costs not covered under existing arrangements.

Proposed Solution

  • Centralised Funding: The Data Communications Company (DCC) will reimburse suppliers for successful hub-only exchange visits in Central and South regions.
  • Calculation Methodology: A single Reimbursement Amount per successful visit will be applied, based on a standardised approach developed by DESNZ and Ofgem.

Consultation Details

  • Publication Date: 9 September 2025
  • Closing Date: 4 November 2025
  • Who Should Respond: Energy suppliers, industry stakeholders, and interested parties.
  • Objective: Ensure fair and consistent cost recovery across the sector.

Next Steps

  • The consultation document is available for review on Ofgem’s website.
  • Submit responses by 4 November 2025.

If you have any comments ore questions, please let the AMO team know.

MHHS M8 REC Release

The MHHS M8 REC Release will be implemented on 22 September 2025. M8 is the milestone where the MHHS code changes go live across all impacted industry codes – REC, BSC, and DCUSA. For REC Parties, this means new obligations, updated schedules, and changes to how data is handled and shared.

 

The two major Change Proposals that are being implemented as part of this REC Release are R0209 – Implementation of Market-wide Half Hourly Settlement (MHHS) Arrangements and R0241 – MHHS Incremental Changes for go live.

 

Additionally, these Category 3 Change Proposals will be implemented on 22 September 2025 inline with the MHHS M8 Milestone:

Changes to SSC and TPR under MHHS

Under the Market-wide Half Hourly Settlement (MHHS) programme, the management of Standard Settlement Configuration (SSC) and Time Pattern Regime (TPR) data is transitioning from Market Domain Data (MDD) to the Retail Energy Code (REC).

Key Changes:

  • SSC and TPR data will no longer be maintained by Elexon in industry standing data.
  • SSC remains essential for Traditional Metering Assets and must be populated in the Supplier Meter Registration Service (SMRS).
  • SSC and TPR are now included in key MHHS interfaces and market messages (e.g., D0149, D0150, IF001–IF036).
  • For Smart and Advanced meters, SSC population is optional but may be used by suppliers for business processes.

Supply Number Update:

  • The SSC Id will be included in the top line of the Supply Number for MHHS Metering Points from milestone M8 onwards.
  • Mandatory only for Traditional meters; optional for Smart/Advanced meters.

Future Considerations:

  • Industry interest in continuing SSC use for Smart/Advanced meters is noted.
  • REC Code Manager will explore appropriate use cases and keep stakeholders informed.
  • Change proposal R0243 has been raised to support the transition of SSC and TPR ownership to REC.

Transfer of Standard Settlement Configuration and Time Pattern Regime Data Item Ownership – REC Portal

REC Notice of Implementation: R0152, R0215, R0227

On 16 June 2025, the REC Metering Expert Panel voted to approve the following Change Proposal via ex-committee:

On 17 June 2025, the REC Change Panel voted to approve the following Change Proposals:

Subject to no appeals being raised, these Change Proposals will be implemented on 07 November 2025.

Government Acts to Protect Households with Old Energy Meters

The UK government has intervened to prevent a widespread shutdown of Radio Teleswitch Service (RTS) meters, originally planned for 30 June 2025. These meters, used since the 1980s to manage electricity tariffs and control heating systems, are being phased out due to outdated technology.

Key points:

  • No sudden switch-off: The phase-out will begin gradually, starting with a small number of homes in selected areas.
  • Consumer protection: The government aims to avoid disruption for the 314,000 households still using RTS meters.
  • Advance notice: Affected customers will be contacted by their energy suppliers to arrange meter replacements.
  • Supplier accountability: The government and Ofgem will closely monitor suppliers to ensure a smooth transition and protect vulnerable consumers

Government steps in to protect consumers with old energy meters – GOV.UK

REC I0197 Introducing a Process to Provide Updates During Fault Resolutions

The I0197 Change Proposal, initiated by the REC Performance Assurance team, aims to address persistent issues in the metering fault resolution process that negatively impact consumers—such as inaccurate billing and limited access to specific tariffs due to unresolved meter faults. At present, the Retail Energy Code (REC) lacks enforceable obligations for resolving these faults, resulting in inconsistent communication and delays across the market.

To improve transparency and coordination, the proposal introduces a structured process for providing updates to all impacted market participants during fault resolution. This includes the development of clear Service Level Agreements (SLAs) applicable across both gas and electricity markets and all meter types.

Working Group sessions are being scheduled for July 2025, during which the Code Manager will conduct separate sessions for electricity and gas to ensure a focused and tailored approach. A consultant representing the Association of Meter Operators (AMO) will be in attendance at these sessions. AMO members are encouraged to share any thoughts, concerns, or questions they would like raised during the discussions. These contributions will help ensure that the perspectives and operational realities of AMO members are considered in the development of effective and practical solutions.