The government publication comprises several research and analysis documents that evaluate how smart meters are delivering benefits to consumers. It tracks progress since the rollout began and includes insights into the customer journey, installation experience, and consumer satisfaction.
Key Findings and Themes
- Consumer Benefits Realisation
- Smart meters offer direct benefits such as more accurate billing, better energy usage tracking, and easier switching between suppliers.
- The government has been monitoring these benefits through independent research and consumer feedback [1].
- Installation Experience
- The initial evaluation in 2018 used mystery shoppers to assess the smart meter installation process.
- A follow-up study in 2025 used convenience sampling to gather feedback from both domestic and non-domestic consumers [1].
- Booking and Installation Process
- A detailed evaluation of the booking and installation journey was added in the latest update. It highlights areas of improvement and consumer expectations during the setup phase [1].
- Innovation and Trials
- Related initiatives include trials of alternative In-Home Displays (IHDs) and the Non-Domestic Smart Energy Management Innovation Competition (NDSEMIC), aimed at enhancing smart energy solutions for businesses [1].
The relevant documents provide in-depth analysis and are available for download on the GOV.UK page [1].
References
[1] Smart meters: progress on realising benefits for consumers