The I0197 Change Proposal, initiated by the REC Performance Assurance team, aims to address persistent issues in the metering fault resolution process that negatively impact consumers—such as inaccurate billing and limited access to specific tariffs due to unresolved meter faults. At present, the Retail Energy Code (REC) lacks enforceable obligations for resolving these faults, resulting in inconsistent communication and delays across the market.
To improve transparency and coordination, the proposal introduces a structured process for providing updates to all impacted market participants during fault resolution. This includes the development of clear Service Level Agreements (SLAs) applicable across both gas and electricity markets and all meter types.
Working Group sessions are being scheduled for July 2025, during which the Code Manager will conduct separate sessions for electricity and gas to ensure a focused and tailored approach. A consultant representing the Association of Meter Operators (AMO) will be in attendance at these sessions. AMO members are encouraged to share any thoughts, concerns, or questions they would like raised during the discussions. These contributions will help ensure that the perspectives and operational realities of AMO members are considered in the development of effective and practical solutions.