News & Events

Ofgem has opened a consultation on its proposed approach to selecting energy code managers through a competitive licensing process. This marks the next phase of the energy code reform programme introduced under the Energy Act 2023, which aims to modernise governance and improve market efficiency.

The consultation, published on 8 December 2025, sets out updated guidance on how candidates will be assessed. Key elements include:

• Competitive Licensing Framework – Ofgem will evaluate applicants based on capability, governance standards, delivery assurance, and stakeholder engagement.
• Draft Guidance – Updated to reflect competitive requirements, including eligibility checks and assessment stages.
• Stakeholder Impact – Code administrators, industry parties, system operators, and consumer groups are invited to respond.

Responses must be submitted by 23 January 2026 using Ofgem’s template or via email to industrycodes@ofgem.gov.uk. The final guidance will shape how future code managers are appointed, ensuring transparency and accountability in managing critical energy codes.

For full details and to participate in the consultation, visit:
Energy Code Reform: Competitive Code Manager Selection.

The Retail Energy Code Company (RECCo) is taking a bold step forward in transforming its Enquiry Services to meet the needs of a rapidly evolving energy market. Following a comprehensive assessment and detailed proposals from current Service Providers, RECCo is introducing a modern Dual-Fuel Service designed for long-term reliability, improved efficiency, and better value for stakeholders.

Why the Change?
As the energy sector continues to innovate, the demand for streamlined, future-proof services has grown. RECCo’s new model ensures that enquiry handling is not only robust and responsive and also aligned with the industry’s commitment to delivering exceptional customer experiences.

Key Highlights of the Evolution

• Dual-Fuel Capability: A unified service supporting both gas and electricity enquiries for greater consistency and convenience.
• Enhanced Reliability: Built with scalability and resilience at its core to meet future market demands.
• Value-Driven Approach: Optimised processes and technology to deliver better outcomes for participants and consumers alike.

What’s Next?
This evolution marks the beginning of a new chapter for RECCo’s Enquiry Services. The updated model will enable faster resolution times, improved transparency, and a more integrated experience for all stakeholders.

To learn more about this initiative and what it means for the industry, read the full update on RECCo’s website: https://www.retailenergycode.co.uk/strengthening-the-enquiry-services-for-whats-next/?utm_source=emailoctopus&utm_medium=email&utm_campaign=Weekly%20Bulletin%20-%202025-12-05.

The latest Energy Consumer Satisfaction Survey, conducted by Ofgem and Citizens Advice, reveals that overall satisfaction among domestic energy consumers has reached 82%, the highest level since the survey began in 2018. This marks a significant improvement in customer experience across Great Britain’s energy market.

Energy Consumer Satisfaction Survey: July to August 2025 | Ofgem

Britain’s energy regulator, Ofgem, has unveiled a landmark £28 billion investment package designed to strengthen the nation’s energy networks, safeguard resilience, and prepare the grid for the demands of a rapidly changing energy landscape. Spread over the next five years, the funding represents one of the largest commitments ever made to modernize the UK’s infrastructure, ensuring that households and businesses can rely on a secure, stable, and future-ready supply of energy.

The bulk of the investment—around £17.8 billion—will be directed toward maintaining and upgrading the country’s gas networks. Ofgem emphasized that Britain’s gas infrastructure is already among the safest and most resilient in the world, but the regulator believes continued investment is essential to keep it that way. This funding will help reinforce pipelines, improve safety standards, and ensure that the system remains robust even as the nation transitions toward cleaner energy sources.

Meanwhile, £10.3 billion will be allocated to electricity transmission. This portion of the package is aimed at strengthening the grid, expanding capacity, and enabling the integration of renewable energy at scale. With the UK’s growing reliance on electrification—through electric vehicles, heat pumps, and other low-carbon technologies—the electricity system must be capable of handling surging demand. Ofgem’s plan seeks to ensure that the grid can not only cope with this growth but also support the country’s ambitious net zero targets.

Consumers will inevitably see some impact on their bills. Ofgem estimates that the average household will face an increase of £108 by 2031. However, the regulator stresses that the net effect will be closer to £30 once the benefits of reduced reliance on imported gas and greater stability in wholesale energy markets are factored in. By investing now, Ofgem argues, the UK will shield consumers from the volatility of global energy prices and avoid the risks of underinvestment that could lead to higher costs in the long run.

Jonathan Brearley, Ofgem’s Chief Executive, described the package as a critical step in securing Britain’s energy future. “This investment will keep our networks among the safest, most secure and resilient in the world,” he said, adding that the upgrades will prepare the system for the challenges of tomorrow while delivering long-term value for consumers.

The announcement comes at a pivotal moment for the UK’s energy sector. With demand rising and the transition to renewables accelerating, the resilience of the grid has become a national priority. By unlocking this £28 billion, Ofgem is signaling a commitment not only to maintaining current standards but also to building a system capable of supporting the country’s economic growth and environmental ambitions.

In essence, the investment represents a balancing act: short-term increases in household bills offset by long-term gains in stability, security, and sustainability. For consumers, it means paying a little more today to avoid paying much more tomorrow. For the nation, it marks a decisive step toward a resilient, low-carbon energy future.