The Retail Energy Code Company (RECCo) is taking a bold step forward in transforming its Enquiry Services to meet the needs of a rapidly evolving energy market. Following a comprehensive assessment and detailed proposals from current Service Providers, RECCo is introducing a modern Dual-Fuel Service designed for long-term reliability, improved efficiency, and better value for stakeholders.
Why the Change?
As the energy sector continues to innovate, the demand for streamlined, future-proof services has grown. RECCo’s new model ensures that enquiry handling is not only robust and responsive and also aligned with the industry’s commitment to delivering exceptional customer experiences.
Key Highlights of the Evolution
- Dual-Fuel Capability: A unified service supporting both gas and electricity enquiries for greater consistency and convenience.
- Enhanced Reliability: Built with scalability and resilience at its core to meet future market demands.
- Value-Driven Approach: Optimised processes and technology to deliver better outcomes for participants and consumers alike.
What’s Next?
This evolution marks the beginning of a new chapter for RECCo’s Enquiry Services. The updated model will enable faster resolution times, improved transparency, and a more integrated experience for all stakeholders.
To learn more about this initiative and what it means for the industry, read the full update on RECCo’s website: https://www.retailenergycode.co.uk/strengthening-the-enquiry-services-for-whats-next/?utm_source=emailoctopus&utm_medium=email&utm_campaign=Weekly%20Bulletin%20-%202025-12-05.