The Retail Energy Code Company (RECCo) has published its 2025/26 Annual Report, highlighting a year of strong operational delivery, positive outcomes for industry stakeholders, and continued preparation for significant market change. As RECCo approaches five years of live operation, the report demonstrates how it has maintained reliable REC services whilst supporting major industry initiatives, including Energy Code Reform, market digitalisation, and preparation for the transition to the licensed Code Manager model.
What Matters Most for Metering
For meter operators and the wider metering industry, the report reinforces the importance of a stable and effective code framework during a period of significant change. RECCo reported that REC service providers achieved 96% of their KPIs, with £120,000 returned to industry through performance credits, demonstrating a continued focus on service quality, accountability and value for market participants.
The report also highlights ongoing work supporting market digitalisation and Energy Code Reform, both of which will have a direct impact on metering processes, data flows, consumer interactions and future market arrangements. RECCo’s continued development towards becoming the licensed REC Code Manager from November 2026 provides additional confidence that governance arrangements are evolving to support future market needs.
Energy Theft and Revenue Protection
Of particular interest to AMO members is the continued focus on energy theft prevention and enforcement. The report highlights global recognition for the Energy Theft Tip-Off Service and the successful pilot of the Energy Theft Enforcement Service. RECCo also strengthened support for theft detection activities and is continuing to develop more data and insight-led approaches to tackling energy theft across the industry.
These initiatives support safer working environments for field staff whilst improving collaboration across suppliers, meter operators, revenue protection organisations and enforcement partners.
Safety Considerations
Although the report is primarily focused on governance and market delivery, several of the highlighted initiatives contribute directly to safety outcomes. Improved energy theft detection, enhanced enforcement arrangements, and greater industry collaboration help reduce risks associated with meter tampering, unsafe installations and dangerous electrical conditions encountered in the field. The continued development of learning resources and industry capability in energy theft investigations also supports safer and more consistent operational practices.
Looking Ahead
RECCo’s priorities for the coming year include supporting Energy Code Reform, advancing digitalisation programmes, and preparing for the introduction of licensed code management arrangements. For AMO members, these developments reinforce the need for continued engagement with evolving industry governance, data-sharing arrangements, consumer protection initiatives and energy theft reduction programmes. The report demonstrates a strong commitment to delivering value for consumers whilst ensuring the retail energy market remains fit for the future.
Source: RECCo Annual Report 2025/26 – Delivery Today, Preparing for the Future.