AMO/ENA Bilateral Working Group: Driving Collaboration and Innovation in the Energy Sector

On Wednesday, 26 November, industry leaders and key stakeholders gathered in London for the AMO/ENA Bilateral Working Group, marking a significant milestone in collaborative efforts to advance best practices and innovation across the energy sector.

Bringing Together Expertise

The meeting united participants from the Association of Meter Operators (AMO) and the Energy Networks Association (ENA), fostering in-depth discussions on technical challenges, emerging policies, and opportunities for improvement.

Key Technical Discussions

  • MEM Install Data & Service Point Best Practice: Addressing voltage issues across networks and the impact of low-carbon initiatives.
  • Consumer Costs: Exploring whether consumers should bear the cost of fuse downgrades and assessing the suitability of MEM equipment.

Meter Relocation & Asset Condition Reporting

Participants examined best practices for meter relocation and asset condition reporting, including challenges posed by some service points.

Sub-Groups & Emerging Policies

Updates were shared from:

  • STIG Sub Working Group
  • NZ Termination Sub Group

Discussions included near-incident road safety and perceptions of risk.

Minor Interventions & Best Practice

The group explored:

  • Neutral current diversions
  • Emerging DNO policies
    All aimed at driving continuous improvement across the sector.

Quality & Clarity in Documentation

A strong focus was placed on improving clarity and quality in technical documentation, with suggestions for:

  • Enhanced photo standards
  • Improved technical content

Open Forum

The day concluded with an open forum, ensuring all voices were heard and fostering a collaborative atmosphere.

Commitment to Progress

Throughout the event, participants demonstrated a shared commitment to safety, technical excellence, and innovation. The discussions underscored the importance of ongoing collaboration between AMO and ENA, with plans for future meetings and continued engagement on key issues such as:

  • Asset management
  • Technical standards
  • Consumer impact

As the sector evolves, the AMO/ENA Bilateral Working Group stands as a testament to the power of partnership and the drive to make things that matter work better for everyone.

Smart Meter Rollout Hits 70% Milestone Across Great Britain

The rollout of smart meters across Great Britain has reached a major milestone, with new government statistics revealing that 70% of all gas and electricity meters in homes and small businesses are now smart or advanced devices.

According to the latest quarterly report from the Department for Energy Security & Net Zero, more than 40 million smart and advanced meters were in operation by the end of September 2025. Of these, 37 million are actively operating in smart mode, giving consumers real-time insights into their energy usage and enabling more accurate billing.

Installation Pace Slows as Market Matures

During the third quarter of 2025, large energy suppliers installed 680,000 smart and advanced meters—a figure that marks an 8.2% drop compared to the previous quarter and a 4.7% decrease year-on-year. Analysts attribute this slowdown to the increasing saturation of the market, as the majority of properties have already made the switch.

In the domestic sector, 64% of all meters operated by large suppliers are now smart meters in smart mode, with the figure rising to 70% when including those operating in traditional mode. For non-domestic sites, 59% of meters are smart or advanced, rising to 62% when traditional mode is included.

Supporting a Greener, Smarter Energy System

The government describes the smart meter rollout as a “critical national infrastructure upgrade” that supports the transition to a cheaper, cleaner, and more reliable energy system. Smart meters not only help consumers manage their energy use and reduce bills, but also enable the integration of renewable energy sources and flexible tariffs.

The report highlights that the majority of first-generation (SMETS1) meters have now been migrated to the national Data Communications Company (DCC) network, ensuring that customers retain smart functionality even when switching suppliers.

Key Figures at a Glance

  • Total smart/advanced meters installed: 40 million
  • Smart/advanced meters in smart mode: 37 million (64% of all meters)
  • Domestic smart meters installed in Q3 2025: 650,000
  • Non-domestic smart/advanced meters installed in Q3 2025: 26,000
  • Decrease in installations vs. Q2 2025: 8.2%
  • Decrease in installations vs. Q3 2024: 4.7%

Looking Ahead

With the next quarterly update scheduled for March 2026, the focus is expected to shift from installation numbers to maximising the benefits of smart technology—helping consumers save money, supporting decarbonisation, and enabling a more flexible energy grid.

For more details, visit the https://www.gov.uk/government/collections/smart-meters-statistics.

Energy Price Cap to Rise Slightly from January 2026

Ofgem has announced a small increase in the energy price cap for the first quarter of 2026. The change will affect households on default tariffs across England, Scotland, and Wales.

Key Announcement

  • Cap increase: From 1 January to 31 March 2026, the price cap will rise by 0.2%, adding around £0.28 per month for an average dual-fuel household.
  • Annual bill impact: Typical annual bills for Direct Debit customers will be £1,758.
  • Year-on-year comparison: Adjusted for inflation, this is 2% (£37) lower than the same period in 2025.

Why the Change?

The increase is driven by:

  • Government policy and operating costs, including funding for projects like the Sizewell C nuclear plant (around £1/month).
  • Wholesale energy prices, which have stabilised and fallen by 4% in the past three months, though global volatility remains.

Advice for Consumers

The price cap is a safety net, not necessarily the cheapest option. Ofgem recommends:

  • Switching tariffs for better deals.
  • Changing payment method: Moving from standard credit to Direct Debit could save around £136 annually.
  • Prepayment remains the cheapest method, saving around £47 on average.

Support for Struggling Customers

Energy suppliers must provide:

  • Tailored repayment plans.
  • Financial assistance and debt advice.

Unit Rates and Standing Charges

  • Electricity:
    • 27.69p per kWh
    • Standing charge: 54.75p/day
  • Gas:
    • 5.93p per kWh
    • Standing charge: 35.09p/day
      (Rates include VAT and are averages across England, Scotland, and Wales.)

Looking Ahead

Ofgem continues to work with government and industry to:

  • Boost clean energy.
  • Reduce reliance on international markets for energy security.

For full details, visit https://www.ofgem.gov.uk.

 

Ofgem Consults on Strengthening Governance for Energy Suppliers

Ofgem has closed its consultation on new guidance aimed at improving governance arrangements for energy supply licensees. The proposals, published on 30 January 2025, seek to enhance financial resilience and ensure robust decision-making across the retail energy market. Key measures include:

  • Independent oversight and better management of conflicts of interest.
  • Greater transparency in governance structures.
  • Updates to Standard Licence Condition (SLC) 4A on operational capability and SLC 28C on milestone assessments, requiring suppliers to demonstrate governance arrangements that support growth plans.

The regulator favors a principles-based approach but warns that prescriptive rules may follow if outcomes fall short. These steps respond to lessons from supplier failures during 2021–22, aiming to reduce market instability and protect consumers. Stakeholders, including consumer groups and supply licensees, were invited to provide feedback before the consultation closed on 25 April 2025. Ofgem will publish responses and next steps in due course.

Code Manager Hosts Q&A on MAP Issues Under MHHS Programme

The Code Manager convened a Q&A session on 19 November to address two significant Retail Energy Code (REC) issues impacting Meter Asset Providers (MAPs) and potentially Meter Operator Agents (MOAs) as part of the Market-wide Half-Hourly Settlement (MHHS) programme. These issues have raised concerns across the industry due to their implications for billing accuracy, operational efficiency, and compliance.

Key Issues Discussed

  • I0230 – J0049 Field Optionality
    The “Effective from Settlement Date” (J0049) within the D0303 flow has changed from mandatory to optional following MHHS design changes. This adjustment, while aligned with programme requirements, introduces a risk that MAPs may not receive critical data needed for accurate billing and meter-to-MPAN association. Without this information, MAPs could face challenges in determining which electricity supplier to invoice.

  • I0261 – Export MPAN Confusion
    The growing adoption of microgeneration at domestic sites has led to the creation of Export MPANs, complicating installation flows. MAPs must now manually verify whether a D0303 flow is corrective or ignorable, increasing workload and the potential for errors. This issue is expected to escalate as more households adopt renewable technologies.

Proposed Temporary Solutions

Due to dependencies on MHHS, immediate resolution is not feasible. The Code Manager outlined four temporary solutions leveraging the Electricity Enquiry Service (EES):

  1. EES API Access for MAPs

    • Pros: Flexible, already available, addresses both issues without REC change.
    • Cons: High query volumes could impact API stability and performance.
  2. Regular Portfolio Extracts from EES

    • Pros: No API impact, uniform delivery, supports invoicing.
    • Cons: Monthly frequency only, requires development and cost assessment.
  3. Portfolio Extracts for MHHS Metering Points Only

    • Pros: No API impact, suitable for I0230.
    • Cons: Does not resolve I0261, monthly frequency, development needed.
  4. Update D0303 to Add Export Flag

    • Pros: Provides an enduring fix for I0261.
    • Cons: Must be combined with another solution for I0230, may require future updates.

Highlights from the Q&A

  • Access to EES API: MAPs can apply via the REC Portal under Organisation Management. Approval typically takes around three months, subject to completion of information security and GDPR compliance checks.
  • GDPR and Data Protection: Concerns were raised about data privacy and API performance. The Code Manager confirmed that EES adheres to GDPR standards similar to ECOES, and tailored risk assessments are required due to differences in data scope and usage.
  • Industry Impact: Attendees emphasised the need for enduring solutions and further engagement, noting that MHHS changes clearly affect MAP operations despite initial assumptions to the contrary.

Next Steps

  • The Q&A outcomes will be published on the REC Portal by 26 November 2025.
  • The Information Request remains open until 23:59 on 5 December 2025.
  • Following this, the Code Manager will review responses and consult with issue proposers to determine the most viable path forward.

REC code manager has also produced podcast episode is regarding these changes. In this episode Caroline Freimuller explores how I0230  and I0261 are progressing through the REC Change Process, and how REC Parties can engage with the Code Manager as part of a collaborative solution development approach for these Issues. https://lnkd.in/ehGmHXKb

This session underscores the complexity of implementing MHHS changes and the importance of collaborative problem-solving across the energy sector. Stakeholders are encouraged to provide feedback before the consultation closes to ensure solutions meet operational and compliance needs.

 

AMO and ENA Launch Inaugural Bilateral Working Group to Drive Industry Collaboration

The Association of Meter Operators (AMO) and the Energy Networks Association (ENA) have joined forces to launch the inaugural AMO/ENA Bilateral Working Group, a new collaborative forum designed to strengthen ties between meter operators and network operators across Great Britain.

The Working Group aims to foster open dialogue, address shared industry challenges, and promote best practices, with a strong focus on enhancing coordination and communication between all parties involved in energy metering and network operations. The initiative also welcomes participation from other relevant bodies, to ensure a broad range of expertise and perspectives are represented.

Key Objectives

The AMO/ENA Bilateral Working Group is committed to:

  • Identifying and addressing common issues related to service points.
  • Sharing and promoting industry best practices.
  • Enhancing communication and coordination between meter and network operators.
  • Supporting the development of consistent and efficient industry processes. 

Meetings will be held twice a year, alternating hosts between AMO and ENA, and co-chaired by representatives from both organisations. 

Inaugural Meeting Agenda Highlights

The first meeting, held at Talan, London, brings together industry leaders to discuss a range of critical topics, including:

  • Service point best practice
  • Fuse management
  • Tails (25mm uprating and 16mm reduction)
  • Meter relocation
  • STIRG Document 
  • Asset condition reporting
  • Continuous improvement and methodology 
  • Minor interventions
  • Neutral current diversions
  • Testing & best practice 
  • Emerging DNO policies 

The group is dedicated to continuous improvement, with annual reviews of its Terms of Reference to ensure evolving priorities and operational needs are addressed.

Get Involved

The AMO/ENA Bilateral Working Group encourages participation from all member organisations and welcomes additional stakeholders or subject matter experts by mutual agreement. For more information or to express interest in future meetings, please contact the AMO Secretariat at AMO@gemserv.com.

 

Gas Safe Register Decade Review

The GSR Decade Review is a comprehensive assessment of the UK downstream gas industry over the past ten years. The review is being conducted on behalf of Gas Safe Register, with recommendations to be made to the Health and Safety Executive (HSE). The main aims are to:

  • Explore current arrangements for promoting gas safety across the UK.
  • Identify areas of strength and weakness in the industry.
  • Make actionable recommendations for the future, informed by key stakeholders.

The review will assess:

  • The current state of the gas industry and its evolution over the past decade.
  • Changes in engineer attitudes, behaviours, and motivations.
  • Views on training, skills, and competence.
  • Anticipated future challenges, including new technologies, an ageing workforce, new fuels, and government policies.

Background

This review builds on a previous Decade Review conducted by Accent in 2017 for Capita, which used online surveys, focus groups, and interviews to cover the industry, engineers, training, and future outlook.

Methodology

Engineer Survey

  • Target Audience: Registered gas engineers, those working downstream of the meter, training bodies, manufacturers, energy companies, and others.
  • Content: Open and closed questions on industry changes, gas safety, challenges, influencers, GSR performance, and future issues.
  • Additional Topics: New questions on changing building regulations, the Future Homes Standard, and other relevant developments.
  • Status: Survey is live and closes on 3rd October (may be extended). Average completion time is ~15 minutes.
  • Access: Survey Link or email gsrdecadereview@talan.com for alternative formats.

Consumer Survey

  • Method: question based survey distributed by YouGov to a UK consumer group (2,000 people).
  • Focus: Consumer understanding of gas safety, the Gas Safe Register, decision-making when selecting engineers, and choices around future heating systems.

Workshops

  • Format: Five online workshops, one for each devolved UK nation/region (England – small and large businesses, Scotland, Wales, Northern Ireland).
  • Purpose: To gather richer, region-specific insights and ensure all areas are represented.
  • Timing: Provisional dates throughout November.
  • How to Join: Respondents can express interest at the end of the engineer survey .

Engagement and Dissemination

  • The survey is being promoted via the Registered Gas Engineer magazine, trade press, and internal marketing databases.
  • Additional dissemination through social media and LinkedIn is under consideration.
  • Stakeholders are encouraged to share the survey widely, especially in Wales and Northern Ireland where responses are currently low.

Next Steps and Recommendations

  • Complete and share the engineer survey before the deadline.
  • Encourage participation in workshops, especially from underrepresented regions.
  • Use the provided contact details for questions or to request accessible survey formats.
  • Feedback and recommendations from this review will be actively pursued and communicated to Capita and HSE, with a focus on actionable outcomes (addressing concerns from the previous review about lack of follow-through).

Contact and Further Information

Gas Safe Parliamentary Reception – 11 September 2025

The Gas Safe Parliamentary Reception was a special event taking place on 11 September 2025, from 12:00 to 4:00 PM, at the House of Commons, Westminster. It is hosted by Paul Davies MP on behalf of the Gas Safe Register, as part of Gas Safety Week 2025, which runs from 8–14 September.

AMO members were in attendance, including the GMF Chair, Jon Rand and GMF Vice Chair of the AMO, as well the AMO Consultant Martin Brailsford.

The reception celebrated the 15th year of Gas Safety Week — a pan-industry initiative focused on keeping the nation gas safe. It brings together stakeholders from across the sector to raise awareness and promote best practices in gas safety.

Read more

Review of electricity market arrangements (REMA): Summer update, 2025 

The UK Government’s REMA programme, launched in 2022, aims to modernise the electricity market to support a decarbonised, cost-effective, and secure power system. This 2025 summer update outlines key decisions and the next steps in delivering a future-fit electricity market aligned with the UK’s clean energy ambitions.

Key Decisions

  • Retention of a Single National Market: The government has decided to maintain a GB-wide wholesale electricity market, rejecting the proposal for zonal pricing. To ensure consistency and simplicity for investors and consumers.
  • Ambitious Reform Package: A comprehensive set of reforms will be introduced to:
    • Improve market efficiency.
    • Enhance coordination and strategic planning of the electricity system.
    • Support the transition to a renewables-based, flexible, and resilient grid.
  • No Zonal Pricing: After extensive consultation, zonal pricing was deemed less effective in delivering value and certainty compared to a national model.

Strategic Objectives

  • Clean Power by 2030: REMA is a cornerstone of the UK’s mission to become a clean energy superpower, targeting full decarbonisation of the power sector by 2030.
  • Consumer Value and Security: The reforms aim to pass the benefits of renewable energy to consumers while ensuring energy security and affordability.
  • Investor Confidence: By providing a stable and predictable market structure, the government seeks to attract long-term investment in clean energy infrastructure.

Next Steps

  • Detailed Implementation Plans: Further details on the reform package and implementation timelines will be published later in 2025.
  • Collaboration with Stakeholders: Continued engagement with Ofgem, the National Energy System Operator (NESO), and industry stakeholders will be critical to delivering the reforms.

You can read the full update here.

Technical & Safety Bulletin ; Interconnection of Low Voltage AC Networks (Grid domestic supply) and 110V Metering Supply 

On 08 /07/2025 the REC uploaded the following technical and safety bulletins to the Metering Hub on the REC portal

Interconnection of Low Voltage AC Networks (Grid domestic supply) and 110V Metering Supply

Purpose

This safety bulletin alerts staff working on high-voltage (HV) metered or large low-voltage (LV) supplies using electronic meters about the risks of unintentional interconnection between auxiliary supplies and main metering voltage supplies.

Key Risk

  • An incident occurred where a staff member received an electric shock while working on a dead and isolated LVAC board.
  • Investigation revealed a floating voltage on the neutral bus bar due to a failed isolation within a meter, which created a path between the 110V voltage transformer (VT) supply and the LVAC network.
  • This was caused by either a manufacturing defect or meter failure.

Technical Findings

  • The HV meters on two 33kV Network Rail feeders were replaced in 2021 and required a separate auxiliary supply, which was incorrectly connected to the panel lighting circuit.
  • The neutral supply was switched (4-pole), so the voltage had no return path and floated on the neutral.

Standards & Recommendations

  • Integrated electronic devices (IEDs) such as meters, relays, and transducers must not use 240V auxiliary supplies.
  • Auxiliary supplies should be sourced from:
    • 110V DC systems, or
    • 110V AC centre-tapped transformers (as per ETS 05-1501 specification).
  • Any non-compliant setups should be reported via AIRLine and corrected through a work order.

Actions Required

  • Be alert to potential internal isolation failures in devices.
  • Ensure all meter and IED supplies comply with relevant standards.
  • Record any modifications on site drawings and apply appropriate warning labels.
  • Line managers must ensure staff are briefed within the specified timeframe (1 week marked as completed).

Contact

For further information, contact: Paul Austin – 07875 111 068