Ofgem, along with energy suppliers and consumer groups, has launched a new advertising campaign urging customers with Radio Teleswitch Service (RTS) meters to upgrade to newer meters. The campaign highlights the importance of upgrading before the RTS signal is switched off on June 30, 2025.
RTS meters, which were introduced in the 1980s, use radio signals to switch between peak and off-peak rates. The campaign aims to ensure that customers book their meter upgrade as soon as they are contacted by their energy supplier to avoid potential issues with heating, hot water, and higher bills.
A longer-form film is available on Ofgem’s website. This provides more information about RTS meters to help households and businesses identify if they have an RTS meter.
The RTS Taskforce includes Ofgem, Energy UK, energy suppliers, District Network Operators, Smart Energy GB, government and consumer groups. Taskforce members have signed up to the RTS Call to Action, a commitment to work together to replace RTS meters across Great Britain.