From 1 September 2026, RECCo has introduced a new approach to Performance Assurance, marking a significant step towards a more outcome-focused and evidence-led framework for identifying, prioritising and addressing risks across the retail energy market. The new approach is underpinned by an updated Performance Assurance Operating Plan (PAOP), Retail Risk Register (RRR) and Performance Assurance Methodology and Techniques (PAM), all of which have been approved by the Performance Assurance Board and are now in effect.
The revised framework strengthens the connection between retail market risks, consumer and market outcomes, and the assurance activities undertaken by RECCo. At its core is a new outcome-based Retail Risk Register, which prioritises the risks that matter most to consumers and the market, helping direct assurance activity towards areas where it can have the greatest impact. The accompanying Operating Plan sets out the assurance activities for 2026/27, including initiatives focused on data quality, vulnerable customer protection, energy theft, consumer consent, switching and billing performance, and the introduction of new market services.
A key element of the transition is the development of an Outcome Measurement Framework (OMF), which will provide stronger evidence of how REC obligations influence consumer and market outcomes. Over the coming year, the framework will be refined to improve risk prioritisation, enhance decision-making and support more targeted assurance interventions.
Supporting these changes is a new service delivery model that sees RECCo coordinating a network of specialist assurance providers, bringing together a broader range of expertise, data analysis and industry insight. This model is designed to improve flexibility, strengthen assurance capability and provide greater transparency regarding the effectiveness of assurance activities.
Importantly, the introduction of the new framework does not alter REC Parties’ existing obligations. Instead, it changes how Performance Assurance is organised, targeted and delivered, ensuring assurance activity remains focused on achieving better outcomes for consumers and the retail energy market.