Ofgem has launched a consultation on proposed changes to electricity and gas supply licence conditions that would clarify the ability of energy suppliers and smart meter installers to provide consumers with objective information about low carbon technologies (LCTs) during smart meter installation visits. The consultation opened on 24 September 2026 and closes on 22 October 2026.
The proposed changes would enable installers to discuss technologies such as heat pumps, solar PV, battery storage and electric vehicle charging in a factual and non-promotional manner while carrying out smart meter installations. Ofgem intends to provide greater clarity on the distinction between consumer information and marketing activity, addressing feedback received through previous government and industry engagement. Information provided during visits would need to remain secondary to the installation itself, be objective in nature, and cease immediately if requested by the customer. Marketing activities would continue to require prior customer consent.
For the metering industry, the proposal represents a potential evolution of the installer-consumer interaction, recognising the trusted position smart meter installers occupy within customers’ homes. If implemented, the changes could support wider consumer awareness of low carbon technologies while maintaining existing safeguards around consumer protection and sales practices.
The consultation is likely to be of particular interest to meter operators, energy suppliers, smart metering service providers and organisations involved in delivering the UK’s net zero objectives. AMO members may wish to review the proposed licence changes and consider the potential implications for installer training, customer engagement processes and industry codes of practice.
Consultation closing date: 22 October 2026.