A significant improvement to service termination reporting is set to come into effect on 27 February 2026, following industry approval of REC Change R0244. The change introduces a new asset condition code—C21: Non‑standard PME Connection Arrangement—into the Service Termination Issue Reporting Guidance (STIRG). The update is expected to reduce aborted meter installation visits and improve operational efficiency across the sector.
Addressing Long‑standing Installation Barriers
Historically, scenarios where the meter supply neutral was taken from a shared neutral/earth (N/E) block were recorded under B07, a code requiring the job to be stopped and the Distribution Network Operator (DNO) to attend—even when no network intervention was necessary. This process resulted in avoidable delays, extra costs, and poorer customer journeys.
The introduction of C21 provides a more accurate reporting route for these non‑standard PME arrangements, enabling Meter Operator Agents (MOAs) to continue installations safely without requiring automatic escalation. The update aligns data guidance in DI51121 / J1824 with current field conditions.
Industry Support and Expected Benefits
The proposal received unanimous backing from respondents representing both DNOs and other industry parties. Feedback highlighted the value of reducing unnecessary aborts, cutting back on unproductive DNO callouts, and improving installation success rates—particularly important during large‑scale programmes such as meter exchanges and legacy equipment removals.
Responses indicated varied implementation lead times across organisations, ranging from just a few days to several months. To support a consistent, coordinated rollout across all affected parties, a six‑month lead time was agreed upon.
Governance and Implementation
The change was reviewed and approved through the REC Metering Expert Panel (RECMEP), with updates made to STIRG guidance and associated legal drafting. The governance process confirmed that the change is low‑cost, proportionate, and beneficial for both operational performance and consumers.
Implementation will follow a “big bang” approach on 27 February 2026, ensuring all market participants adopt the updated reporting code simultaneously.
A Step Toward Greater Efficiency
The introduction of C21 marks a practical improvement in addressing real‑world installation scenarios. By reducing unnecessary site visits and simplifying how non‑standard PME arrangements are reported, the change is ex