On 22 June 2024, work was undertaken to migrate GES to a newer, more efficient, and robust platform. Despite rigorous testing and enhanced monitoring, issues were identified with a small number of data items. Consequently, it was reverted to the existing platform for both the portal and the supply point switching API services on 25 June to ensure the quality of service for all GES users.
Following a detailed analysis of the issues experienced between 22 June 2024 and 25 June 2024, the decision to revert to the existing platform minimised user impact, with only approximately 1.8 out of every 10,000 individual data items affected. Each request via the portal or API typically involves multiple data items and considering the lower traffic volumes on the GES portal during this period, almost all customers were unaffected, and those who were impacted experienced minimal disruption.
Although the likelihood of validation or processing errors is very low, if you encounter any issues with activities that occurred between 22 June 2024 and 25 June 2024, please contact REC by raising a ticket via the portal.
With the analysis now complete, REC will focus on resolving the identified issues and planning the reimplementation. We will provide further updates in the coming weeks.
Access GES here.